Return Policy


Standard Return Policy

Return or exchange requests may be submitted within 15 days for eligible unworn merchandise. Styles marked as final sale, made-to-order sizes, custom-engraved styles, complimentary gifts with purchase, gift cards, merchandise credits, and shipping fees are not eligible. If you choose to use your own return label, Akasa Wish is not responsible for additional duties and taxes, orders lost in transit, or packages held by U.S. customs. Please contact our Client Care Returns team for return instructions. Biannual sale products are marked as final sale and are not eligible for return or exchange. 

U.S. Return Instructions

Click here to link to return center.

  1. Domestic orders can print a complimentary return label. 

  2. Include your return packing slip along with your unworn merchandise and place it securely in the original packaging. 

  3. Affix the pre-paid return label to the outside of the box and bring it to your local USPS shipping center. We recommend obtaining a drop-off receipt.

International Return Instructions

Please note that all duties and taxes paid are nonrefundable. 

Include the return packing slip along with your unworn merchandise and place it securely in the original packaging. 

Please contact our Client Care Returns team for return instructions.

Refunds

Allow up to 14 business days for your return to be received and processed—an email notification will be sent once complete. Allow an additional 1-3 business days depending on your bank for the refund to be reflected on your credit card statement. All refunds will be applied to the original method of payment on your order.

Exchanges

Allow up to 14 business days for your return to be received and processed—an email notification will be sent once complete. Our team will process your exchange order and contact you if they have any questions. Orders outside the U.S will have to place a new order for exchange.

Please contact our Client Care Returns team for exchange instructions.

Gift Returns & Merchandise Credit

If the Akasa Wish gift you received isn't right for you, we'd be happy to offer you an exchange or non-refundable merchandise credit to be used on Akasawish.com. This applies to qualifying purchases made on Akasawish.com or at a Akasa Wish Boutique. A valid sales receipt is required. To request a merchandise credit, please contact our Client Care team.

For questions or further assistance, email Client Care or call Client Care.