Frequently Asked Questions

  • With a little love and care, you can ensure your pieces maintain their brilliance and beauty for years to come. For complete details on how to care for your jewelry, please visit our dedicated care page here.

  • Should your Akasa Wish jewelry ever need repair or refurbishment, our team of artisans offers a range of services. For instructions on how to send your Akasa Wish jewelry for repair, please visit our dedicated Repair & Refurbish page here.

  • To view our full return policy and request a return or exchange, please click here.

    Please feel free to reach out to our Client Care team by email for assistance. 

  • Yes! You can add an extra layer of value by applying your welcome promotion to sale items. Sign up using the newsletter form in the footer to receive 20% off your first order.

  • All purchases on Akasawish.com or at a Boutique will arrive in our signature Akasa gift box.

  • If the AKASA wish gift you received wasn't quite the perfect fit, we'd be happy to offer an exchange or a non-refundable merchandise credit to be used on Akasawish.com. This applies to qualifying purchases made on Akasawish.com or at a Akasa Wish Boutique. A valid sales receipt is required.

    For any questions or assistance with the exchange or credit, feel free to reach out to our Client Care team by email.

  • Yes, in your shopping bag or at checkout, you will be given the opportunity to add a gift note with a personalized message. Please look for the 'Add Gift Note' to enter your message.

    Need assistance after completing your order? If your order hasn't shipped yet, email us and we'll do our best to include your gift message. 

  • Yes, Akasa Wish currently ships worldwide to over 100 countries. However we can not guarantee no taxes and fees will be due at customs by the destination country. If you have additional questions, please contact our Client Care team by emailing us. 

  • Most Akasa Wish jewelry can be resized, although select pieces cannot be due to their unique design. We also try to make most styles self adjustable or offer made-to-order sizes across our collections.

    If you have questions regarding resizing your jewelry, or custom ordering a special size, please contact our Client Care team by email us. 

  • Please reference our shipping information here.

  • Measurement Guide

    Finding the Perfect Fit: Whether you're searching for the perfect gift or treating yourself to a piece of Akasa Wish jewelry, getting the perfect size is essential. Here's how to find your ideal fit:

    Measuring For Necklaces : 

    • Necklace length and fit are dependent on the circumference of your neck. The width and weight of a style will also impact how a necklace fits.

    • To determine where a necklace will fall on your body, we recommend measuring an existing necklace you own from clasp to clasp to determine its length, then compare that measurement to the size chart . (Link to size chart necklaces)

    • Alternately, measure a piece of string to the necklace length you are considering, and place it around your neck to determine where the necklace will fall.

    Refer to the size chart on product pages as a general guide. 

    Measure Your Wrist:  

    Wrap a soft measuring tape (or string) snugly around your wrist just below the wrist bone. Note the measurement where the tape meets itself. 

    If you want a double wrap bracelet, wrap the tape twice around your wrist snugly just below the wrist bone, note the measurement where the tape meets itself. 

    For adjustable bracelets send us your exact size as we will leave a margin for adjustment for you. 

    Refer to the size chart on product pages as a general guide. 

    *Sizing Tips: If you're between sizes, consider your preference! A tighter fit? Choose the smaller size. Prefer a looser fit? Go for the larger size. Remember, size can vary slightly between styles, so always check the individual product page for a size guide and fit tips for that specific style. 

    Buying a gift? No worries! We understand that finding the right size can be tricky. Our friendly Client Care team is here to help. They can offer personalized advice based on the recipient's preferences and the specific style you're considering.

    We Are At Your Service

    Don't hesitate to contact our Client Care Team by email or by phone at +1 (310) 948-2666.

  • Sign up and receive 10% off your first order!

    Use the newsletter sign-up in the footer to subscribe to our Email and SMS list. Subscribers receive a 10% off welcome offer.

    By signing up, you'll receive:

    • Akasa Wish welcome offer (10% off first purchase)

    • Exclusive offers

    • Updates on new collections and arrivals

    • Inspiration and styling tips

    We look forward to welcoming you to the Akasa Wish community!

  • Akasa Wish jewelry is handcrafted—from first sketch to final polish—using heritage techniques passed down by generations of master artisans.

  • Custom engraving is possible on a selection of products, turn around time is within 14 days. Contact our Client Care Team by emailing us to inquire about customization.

    Select styles can be customized to a made-to-order metal, stone or engraving. Contact our Client Care Team by emailing us to inquire about customization. Please include the style name and any details about your special request.

    Our team will review your request and confirm if it is possible. If approved, our artisans require 8-10 weeks to create a special piece. Please note, all special orders are final sale and cannot be returned or exchanged.