Repair & Refurbish

Should your Akasa Wish jewelry ever need repair or refurbishment, our team of artisans offers a range of services.

How to Submit a Repair Request

Please email us at Client Care Repair with the details below:

  • Full Name

  • E-mail

  • Contact Phone Number

  • Return Shipping Address 

  • Receipt (12-month warranty)

  • Style number or include a picture of the item

  • Detailed description of the repair

  • Has the item ever been modified (Y/N); if yes, please specify details.

Upon receiving your request, we will email you a service order number for tracking and a packing slip to include with your jewelry. Print the packing slip provided and include it in your repair shipment, along with a copy of your receipt if your item was purchased within the last 12 months, and your jewelry in need of servicing. 

Pack securely to prevent damage during transit. Please do not include any packaging that may be sentimental; we do not return your item(s) in their original packaging. We recommend insuring and tracking your package.

For all International repairs, we will provide you with shipping instructions when you receive your service order.

Repair Process

Expert Evaluation:
Our artisans will thoroughly assess your jewelry to determine the best course of action. Before any work begins, we will email you with a detailed explanation of the repairs needed and any associated service fees. You can choose to proceed with the repair or have your jewelry returned to you for a $25 return shipping fee. 

Cleaning & Polishing:
All repairs include complimentary professional cleaning and polishing.

Timing & Tracking:
Turnaround times typically range from 4–6 weeks upon receipt of your jewelry. Once the repair is complete, your jewelry will be shipped back with a tracking number. 

Akasa Wish Limited Warranty

Warranty Policy
Akasa Wish jewelry is covered by a limited warranty for one year from the date of purchase.

What’s Covered
Repairs for mechanism flaws (clasps, hinges, bales), broken findings or clips, chain damage and missing or loose inlay stones.

What’s Not Covered
Lost or stolen jewelry, accidental damage or damage due to negligence, natural tarnishing that develops over time and damage to pieces purchased from unauthorized retailers.

If you are not covered, we will provide a clear and detailed quote before moving forward with any recommended repairs. You can choose to proceed with the repair or have your jewelry returned to you for a $25 return shipping fee. 

Unsure about your coverage? 
Contact our repair team with a description of the issue and we’ll provide a clear and detailed quote for your review. You can choose to proceed with the repair or have your jewelry returned to you for a $25 return shipping fee.